Support 

Elmar has developed a range of support services across traditional and online platforms to ensure our customers are able to find the answers they need quickly and conveniently. Our Customer Support Team is on hand to assist customers Monday – Friday 8:00 am until 6:00 pm EST.  See also: Technical Support, Shutter Support, Online Support and Contact Us.

Customer Support Reorganization!

As a result of direct feedback from our dealers, effective September 17, 2007, Elmar’s Customer Support Team has a new, more customer-focused structure than ever before! Most importantly, there are new numbers for our dealers to call. Our team is now divided into three Regional Support Teams for the Mid-Atlantic, Northeast and Southeast regions. Each of these teams has a Team Leader, Technical Specialist, Web Specialist and Associates who work closely with our customers and their Elmar Sales Consultant, responding to their needs more efficiently and promptly. Our customers now speak to the same few key individuals to resolve almost all of their issues. See Contact Us for the new teams and numbers to call!

"I again want to let you know how all of your customer service people have been more than helpful to me over the years - very polite and professional. Their product knowledge, sense of urgency, and problem solving skills are outstanding. I can't tell you how many times they have helped me in difficult circumstances." Leslie M. Pedersen, Hudson View Blind Depot, Elmar Dealer

Elmar Dealers, we recommend you log in to access your extended, exclusive dealer content, Knowledge Base and DirectConnect, and to contact our Customer Support Team via email.